The Core Concept
FeedPulse AI is an intelligence layer that sits on top of your existing feedback channels.
We don't replace your survey tool (Google Forms, Typeform). We don't replace your support desk (Intercom, Zendesk).
We make sense of the data inside them.
How It Works
1. Ingest
You connect your data sources.
- Files: CSV, Excel exports.
- Integrations: Google Forms (auto-sync), Slack (#feedback channels).
- API: Developer access for custom builds.
2. Analyze (The AI Layer)
Visual or keyword analysis isn't enough. We use LLMs (Large Language Models) to read every comment.
- Sentiment Analysis: Is this positive, negative, or neutral?
- Topic Modeling: What are they talking about? (Pricing, UI, Speed, Staff).
- Driver Extraction: Why did they give that score?
- Urgency Detection: Does this need immediate attention?
3. Report
We turn that analysis into:
- Dashboards: Live view of NPS, CSAT, and top issues.
- Presentations: Downloadable PowerPoint decks for your boss.
- Alerts: Slack notifications when potential churn is detected.
Why use us?
Because reading 1,000 rows of Excel data is painful, biased, and slow. FeedPulse AI gives you the same insight in minutes, with mathematical consistency.