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Playbook

Using Onboarding to Improve EX

Spot patterns around managers, workload, and culture without manually tagging responses.

The "New Hire" Blind Spot

New hires are the most vulnerable employees. They are forming their first impressions of your culture. If they leave in the first year, it's a massive cost.

The Playbook

Step 1: Automate the 30-60-90 Day Survey

Set up triggers to send a simple survey (see our Employee Onboarding Template) at these milestones.

Step 2: Monitor "Manager Support"

This is the single biggest predictor of early attrition. If a new hire says "My manager is busy," that's a yellow flag. If they say "I don't know what success looks like," that's a red flag.

Step 3: Analyze for "Role Clarity"

Upload the open-ended responses to FeedPulse AI. Look for the driver "Role Clarity".

  • Negative Keywords: "Confusing", "Overwhelming", "Different than interview".

Step 4: Intervene

If you see a cluster of "Role Clarity" issues in the Engineering department:

  • Action: Audit the Engineering Onboarding Checklist.
  • Action: Train Engineering Managers on setting 30-day goals.

Step 5: Report to Leadership

"We reduced 90-day attrition by 15% by identifying and fixing the 'Day 1 IT Setup' bottleneck."