PPT Template
Post-Support Interaction Survey Report
CSAT-focused template for analyzing support ticket feedback. Understand what drives satisfaction after customer interactions.
What's Included (6 Slides)
Slide 1: CSAT Overview
- Overall CSAT score with trend
- Score distribution breakdown
- Total tickets surveyed
Slide 2: Satisfaction Drivers
- What makes customers happy post-support
- Top positive themes with counts
- Representative positive feedback
Slide 3: Dissatisfaction Drivers
- What frustrates customers
- Resolution quality issues
- Response time complaints
Slide 4: Ticket Category Analysis
- CSAT by ticket type/category
- Which issues get worst ratings
- Volume vs satisfaction matrix
Slide 5: Agent Performance Insights
- What customers mention about agents
- Common agent praise themes
- Training opportunity signals
Slide 6: Recommendations
- Process improvements
- Training focus areas
- Knowledge base gaps
Preview: CSAT Overview Slide
4.3
CSAT Score (1-5)
67%
Satisfied (4-5)
22%
Neutral (3)
11%
Dissatisfied (1-2)
1,247
Total Responses
Perfect For
Support team reviews
Track quality over time
Agent coaching
Data-driven training
Process improvement
Find friction points
Analyze Your Support Feedback
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